Terms and Conditions
Returns for refund or exchange
We have 4 accepted payment Methods.
Out of Stock Items - If you have purchased on line we will refund your payment if we are out of stock or advise a new delivery date.
Price Fluctuation - Prices can change from day to day. Please check at point of check out that you agree the price.
We use Royal Mail for small items and Fed-Ex for the larger orders to the to UK ONLY MAINLAND ONLY. For BT, IOM, IOW, Chanel Islands, Scottish Islands, Shetlands and Orkney and Ireland postcodes please call.
WE DO NOT DEAL WITH EU / EEC Countries
Data automatically collected
We log visitor’s domain and IP address automatically; this information does not identify you as an individual, but only the computer that is being used to view the website. This data is used to see where the website is being used in the world to ensure coverage, and for click stream analysis to help better understand site usage, so that we can improve our service to you. We do not link information automatically logged by such means with personal data about specific individuals.
To stop cookies being placed on your terminal equipment please refer to your specific Internet browser for instructions. The cookies we place on your terminal equipment are known as “COOKIEID” and “USERID” and expire at the end of your session. In a few cases, blocking cookies may reduce the functionality of some sites or prevent access to them depending on your chosen browser options.
Cookies are small pieces of information that are stored on your computer by the server maintaining and operating the Site. They do not compromise your privacy or security as they store a randomly generated identifying tag on your computer. We save cookies on to your computer to enable our site to personalise your future visits. Based on your interests the information helps speed up navigation to help you find the information you are looking for.
Data collection and use
When you request information through RG Racing, we may need to know some personal information about you. If you chose to purchase information, goods, products or services, we will usually require some additional limited financial details. If we require sensitive personal data then we will ensure that the collection and use is in strict accordance with the principles of data protection contained in the UK Data Protection Act 1998 and EC Directive on Data Protection 95/46/EC.
Payment Card Information
RG Racing will destroy (Shred) all card details after the payment has been processed via our Payment Terminal. At no time will we ask for you PIN number. Goods will only be shipped to the card holders billing address associated with the card details provided.
We only retain information for delivery and internal reports. We hold your Name, Address, Phone number and Email address if supplied. If you have places a phone or fax order we also retain the last 4 digits of the card to enable us to do a refund when needed. We only refund to the same card used for the purchase.
This is kept within our password secure system. All other information is destroyed as per above.
We do not retain any further financial information.
We will provide you with a readable copy of the personal data that we keep about you, within 40 days, although we will require proof of your identity before disclosing that data. We allow you to challenge the data that we hold on you and, where appropriate, you may have the data: erased, rectified, amended or completed. We reserve the right to refuse to provide our visitors with a copy of their personal data, but will give reasons for our refusal. You will be able to challenge our decision to refuse to provide you with a copy of your personal data.
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control that complies fully with data privacy & protection legislation appropriate to the jurisdiction applicable to the website. The security measures are designed to prevent unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.
Data privacy legislation is subject to revision and we strongly suggest that you regularly check our privacy statement.
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